Member Agreement
Welcome to SSBB Pilates Plus (Spirit. Soul. Body. Balanced, LLC), these procedures and policies are used to provide a safe environment for you and everyone that is present, including your instructor/trainer/coach. The policies will be hung in the studio for your reference and to use as needed for gentle reminders that your safety and health is our priority, as well as being able to stay open to serve you. Please read these policies carefully and completely. You will be held accountable for these procedures and policies.
Business Procedures:
SSBB Pilates Plus is a Pilates and Fitness studio, offering a variety of services. Pilates is offered on the mat in a class setting, using the Pilates equipment individually with an instructor, in a group, or class. Personal training for strength and wellness, is also offered. Members will be able to purchase exercise classes as well or buy a combo membership package. Class drop-in rates will be available for purchase as well, without the membership. All new participants will be required to take two 1:1 sessions before entering into a duo or class setting. The purpose of the introduction package is to establish client exercise and medical history, in addition to evaluating the participants' ability to safely participate in the variety of activities SSBB Pilates Plus offers.
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~Pilates Circuit class requires instructor approval which is based on participants’ participation in SSBB Pilates Plus apparatus Pilates training, as well as mat Pilates training. Pilates Circuit is a complex format and the participant will need to be familiar with the setup of a variety of Pilates equipment for their body and ability.
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All service packages purchased are valid for 2 months from the date of purchase (e.g. Purchase date April 26, expiration date June 26) and include your membership with benefits (listed below). When you make a package purchase, you are agreeing to a 2 month membership, whether you use all benefits or not during the membership time. Prepaid session packages must be used within 2 months from the date of purchase, in order to not lose out on paid sessions/classes. Any remaining unused benefits and sessions/classes not used within 2 months, will expire with your membership. You can renew your membership by purchasing a new package. This is NOT an auto renewal membership. SSBB Pilates Plus does not store credit card information. Please purchase a package you can fulfill within two months. Participants are not required to buy the same package every time; you can purchase what you will use in two months. In the event a member uses all the sessions before the expiration date, the member may purchase a new package, which will renew their membership for 2 months from the date of purchase. There will not be an accrual of benefits for an early renewal or any additional discounts for renewing early. Members may have the option to purchase additional sessions at the same membership rate during the remainder of the original membership term (e.g. client has 3 weeks remaining on their membership term but they are out of sessions; they may purchase additional sessions to complete their membership term at the same per session rate of the current level of membership).
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~The Introduction membership package is only available for a one time purchase. Upon expiration of your introductory membership and/or complete usage of paid sessions, you will have the choice to continue with our services and/or member benefits or not continue to use the services at SSBB Pilates Plus. There are non-membership options available for purchase without membership benefits and without a 2 month commitment.
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Refund Policy:
Refunds, minus any incurred fees during purchase, will ONLY be available for unused sessions, more than 24 hours before your first scheduled session/class, and NOT expired membership plans. All other purchases, including single session purchases, donations for grip socks, and other services offered, will be non-refundable and SSBB Pilates Plus will make every reasonable effort to rectify any disputes regarding your purchase without giving a refund for your purchase.
Cancellation Policy:
You must cancel or reschedule a pre-scheduled session and/or class more than 24 hours in advance of the start of your scheduled session/class. If you need to cancel or reschedule your session/class, less than 24 hours in advance, please note that your session will be redeemed. There are no exceptions to this policy. If the weather looks to be unsafe for the day you are scheduled, please contact your instructor/trainer/coach to cancel and/or reschedule more than 24 hours in advance of your scheduled session. In the event of illness or emergency illnesses/injuries, if the cancellation is less than 24 hours before your scheduled session, the session will be redeemed. If your trainer/coach/instructor needs to cancel less than 24 hours in advance, you will not be charged for the canceled session and your trainer/coach/instructor will make every reasonable effort to get your session rescheduled before the expiration date.
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Make-up Sessions:
SSBB Pilates Plus will offer one Saturday per month (if needed) and if space is available for anyone who needs to make up a missed session or use a session before expiration. These Saturday make up days are subject to availability and first come first serve appointment scheduling. You are responsible for asking for a Saturday or any other available business day, to make up a session. The role of your trainer/coach/instructor is not to watch the expiration date of your unused sessions.
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Membership Benefits: (not applicable for anyone purchasing a one-time session/class)
With each membership package purchased, the participant will receive the ability to schedule, cancel (more than 24 hours in advance), and reschedule their sessions using the Fit by Wix app or on the member portal through the website. The membership includes homework and/or a monthly challenge, which will be accessible in the Fit by Wix app and/or website. SSBB Pilates Plus will host community-building events that active members (their last purchased package is NOT EXPIRED) are welcome to participate in. Members will receive a monthly newsletter provided by IDEA Fit (Internationally known professional membership brand) with helpful information during their 2 month membership term. As a member, you will receive lower prices for each prepaid session/class when compared to the non-membership drop-in pricing for services. Group forums are available in the app, please adhere to group forum rules. ~Homework/challenges will be given within the app as well and available in the member portal on the website (www.spiritsoulbodybalanced.com/members). Please make sure you have the Fit by Wix app downloaded to take full advantage of your membership.
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Multiple Participants Sessions:
In the event you are scheduled for a session with a group of 2 or more individuals, all participants must have a paid membership or prepaid session to book. Should a participant cancel less than 24 hours in advance of the start of the session time, the participant canceling will have the session redeemed due to insufficient cancellation notice. The participant(s) not canceling will be able to attend the scheduled session alone at no additional cost to them. If a participant cancels more than 24 hours in advance, their trainer/coach/instructor will contact the other participant(s) in the group to see if they would like to upgrade the session into a 1:1 session for additional cost, downgrade to a 25 minute session for no additional cost, or cancel if it is more than 24 hours in advance of the start of the session without incurring a late cancel fee equal to the cost of their portion of the session.
Weather Policy:
In the event that there is a bad storm and a weather warning (tornado, hail, or blizzard warning, weather watches are not included and you should cancel more than 24 hours in advance if you are nervous about the upcoming weather conditions) is issued during the time of your session, the session will be canceled and you will not be charged. You will need to make up the session before it expires at the end of 2 months from the date of purchase. SSBB Pilates Plus will follow Cherry Creek School District’s school closure (if the schools close the studio will be closed or have adjusted hours of business) and there may be a minor change in scheduling if there is a school delay in Cherry Creek School district. Please plan accordingly to the weather and keep watch so you can cancel more than 24 hours in advance. You are always welcome to reschedule at the same time (per availability) if the weather does not get as bad as it is predicted.
Cleaning equipment:
SSBB Pilates uses special cleaning solutions to ensure the equipment is clean for all users. Please do not use harsh chemicals or wipes on the Pilates equipment. A spray bottle and unscented chemical free wipes will be provided for you to wipe down all the parts of the equipment you touched and used. For the group classes, sanitizing wipes will be used to clean mats and equipment. These are not to be used on the vinyl parts of the Pilates equipment (this will cause damage to the vinyl over time). If you are sensitive to cleaning chemicals, please inform your instructor/trainer/coach so you can clean your equipment with a less abrasive cleaner. Everyone is responsible for cleaning the equipment they used to help prevent the spread of germs and illness. This will also keep the studio clean and not smelling like a sweaty locker room.
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Bathroom Usage:
There will be one key per male and female bathroom. Please respect the property and throw all trash in the trash bin. Keep the bathrooms tidy and inform your instructor/coach/trainer of any issues in the bathroom that you may come across. Building management is in charge of cleaning the bathrooms but we are in charge of making sure they stay clean for everyone.
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Mat Usage:
SSBB Pilates Plus encourages everyone to bring their own Pilates or yoga mat for class usage. There will be a limited number of mats available for use by members and nonmembers. The quality of the borrowed mat is not guaranteed to be of high quality material and could cause allergic reactions if you are sensitive to certain mat properties.
Studio Closures:
There will be set dates of studio closures due to holidays, vacations, and if building maintenance is needed. You will be notified by email of these closures in advance so be sure to schedule your sessions around any scheduled closures, so you do not lose any sessions due to the expiration. You can also reference the “Events” page on the website (www.spiritsoulbodybalanced.com/events, where studio closures will be listed.
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Studio Forms:
Each participant will be required to agree with and sign a liability waiver, studio policies and procedures, photo/social media release, PAR-Q (Physical Activity Readiness Questionnaire), Emergency contact information, and intake form in order to participate in physical activity and/or community-building activities. These forms will need to be on file before participating in any activities hosted by SSBB Pilates Plus, or your trainer/instructor/coach.
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Lockers and Valuables:
SSBB Pilates Plus will have lockers available for your use while you are in the studio. You may bring your own lock if you would like to lock your belongings. Please remove all of your belongings from the locker, including your lock, when you leave. Any locks left on the locker at the end of the day will be cut off, unless you contact the studio and set up a time to retrieve your things within 2 days or your belongings will be stored for a limited time. SSBB Pilates Plus is not responsible for belongings becoming lost or stolen in the studio or in your car that is parked in the parking lot. Do not leave valuables in your car while you are in the studio.
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Cell Phones:
Due to the nature of Pilates movement principle, “Concentration” and the studio atmosphere that SSBB Pilates Plus has established, all phones must be kept on silent (not vibrate because this makes distracting noise too) while in the studio. If you are expecting an emergency phone call or text from a doctor or family member, please let your instructor/trainer/coach know in advance of your session beginning. Any missed time during the session, will not be made up and your session will end at the scheduled time. Please lock your phones in the lockers provided so they are not a distraction and make sure they are on the silent setting while in the locker (not on vibrate). If an alarm goes off during your session, please turn it off quickly.
Studio Do’s and Don’ts:
-Do always wear well-maintained grip socks (must have grip on the bottom of the socks) when practicing Pilates on the equipment for your safety and hygiene. Regular socks will NOT be allowed. Participants may be required to retrieve socks from their car if they left them there or donate $5 to a non-profit of the studio’s choice, in return for a pair of grip socks provided by SSBB Pilates Plus. This studio will not sell grip socks or provide them for your use (with the exception of the included pair in the Intro package).
-Don’t wear shoes on the Pilates equipment, this can cause damage to the vinyl and participants could be held financially liable for any repairs needed, due to wearing shoes.
-Do wear tight fitting clothes to avoid exposing more of the participants’ body than they would like due to certain exercises.
-Don’t wear leggings, shorts, jackets, pants, or shirts with zippers on any of the Pilates equipment. Zippers can cause tears, rips, and holes in the vinyl. Participants may be asked to remove the zipper from their clothing before they can participate or accept the liability of paying for any repairs needed due to wearing clothing with a zipper.
-Do show up on time for your scheduled session/class to avoid missing out on quality movement time. It is possible that there is another session/class scheduled 10 minutes after your session.
-Don’t forget to bring water to drink. SSBB Pilates Plus may have some bottled water on hand but it is not guaranteed.
-Do pay attention to your membership package in your app or by speaking to your instructor/trainer/coach regarding expiration date and sessions remaining.
-Don’t laugh at, talk about, or correct the participants in the session/class with you inside or outside of the studio. Everyone is here to move, not to be judged for moving or how they go about it. Let your instructor/trainer/coach make corrections if they are needed. It is each participant's responsibility to listen to the instructions given to you by the instructor/coach/trainer, and you are responsible for anything that happens due to not adhering to or not asking questions regarding instructions. If other participants look different than what you feel like you are doing, it doesn’t mean they are wrong, every body may move differently.
-Do remember to bring your own yoga/Pilates mat for group classes. SSBB Pilates Plus will have a limited number of mats available to borrow. Mats can be purchased online or at retail stores. There are also used mats available for sale through different marketplaces.